Gaviti Disputes and Deductions: Streamline Tracking and Resolution
Managing customer invoice disputes and deductions is crucial for maintaining healthy cash flow and resolving payment discrepancies effectively. With Gaviti, we provide a comprehensive platform that enables your organization to track, code, route, and resolve customer invoice disputes and deductions with ease.
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Centralized Dispute Tracking
Gaviti offers a centralized hub to track and manage customer invoice deductions and disputes. Our platform allows you to capture and document relevant information, including deduction reason codes, dispute details, supporting documents, and communication history. This centralized approach ensures visibility, enhances collaboration, and streamlines the resolution process.
Code and Categorize
Efficiently managing deductions requires proper coding and categorization. Gaviti enables you to assign deduction reason codes to accurately classify and track different types of deductions. By categorizing deductions, you gain insights into recurring issues, identify root causes, and take proactive measures to minimize future deductions.
Automated Routing and Workflow
Gaviti automates the routing of deductions and disputes to the appropriate stakeholders within your organization. Our platform ensures that the right teams or individuals are notified and assigned to resolve each case promptly. By streamlining the workflow, you eliminate delays, improve efficiency, and enhance overall resolution times.
Collaborative Resolution
Effective resolution of deductions and disputes often requires collaboration across departments. Gaviti provides a collaborative environment where teams can communicate, share documents, and work together to resolve issues. By facilitating seamless collaboration, you can expedite resolution, improve customer satisfaction, and reduce the impact on cash flow.
Document Management and Audit Trail
Maintaining a comprehensive audit trail of deduction and dispute resolution is essential for record-keeping and future reference. Gaviti allows you to securely store and manage supporting documents, correspondence, and notes associated with each deduction or dispute case. This ensures that you have a complete history and documentation for future analysis or audits.
Reporting and Analytics
Gaviti offers reporting and analytics capabilities to gain insights into deduction and dispute trends, resolution times, and financial impact. Our platform provides you with actionable data to identify patterns, address recurring issues, and implement process improvements. By leveraging these insights, you can optimize your deduction and dispute management processes and reduce revenue leakage.
Learn more about Gaviti collections dashboard and analytics
With Gaviti’s Disputes and Deductions, you can streamline the tracking, coding, routing, and resolution of customer invoice deductions and disputes. By centralizing the process, automating workflows, and fostering collaboration, you enhance efficiency, improve resolution times, and minimize the impact on your cash flow.
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