Gaviti Disputes: Streamline Tracking and Resolution
Managing customer invoice disputes is crucial for maintaining healthy cash flow and resolving payment discrepancies effectively. Give your team complete visibility into dispute ownership, status, and resolution steps — so issues are settled quickly and customers stay happy.
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Centralized Dispute Hub
All supporting documents, notes, communications, and resolution history stored in one place. Our platform allows you to capture and document relevant information, including, dispute details, supporting documents, and communication history. This centralized approach ensures visibility, enhances collaboration, and streamlines the resolution process.
Automated Routing and Workflow
Assign each dispute based on category, amount, customer type, SLA, or team. Our platform ensures that the right teams or individuals are notified and assigned to resolve each case promptly. By streamlining the workflow, you eliminate delays, improve efficiency, and enhance overall resolution times.
Collaborative Resolution
Collaborate directly with customers and internal teams — no more lost threads. Gaviti provides a collaborative environment where teams can communicate, share documents, and work together to resolve issues. By facilitating seamless collaboration, you can expedite resolution, improve customer satisfaction, and reduce the impact on cash flow.
Document Management and Audit Trail
Maintaining a comprehensive audit trail of deduction and dispute resolution is essential for record-keeping and future reference. Gaviti allows you to securely store and manage supporting documents, correspondence, and notes associated with each deduction or dispute case. This ensures that you have a complete history and documentation for future analysis or audits.
Reporting and Analytics
See open disputes, trends, bottlenecks, and financial impact. Our platform provides you with actionable data to identify patterns, address recurring issues, and implement process improvements. By leveraging these insights, you can optimize your deduction and dispute management processes and reduce revenue leakage.
Learn more about Gaviti collections dashboard and analytics
With Gaviti’s Disputes and Deductions, you can streamline the tracking, coding, routing, and resolution of customer invoice deductions and disputes. By centralizing the process, automating workflows, and fostering collaboration, you enhance efficiency, improve resolution times, and minimize the impact on your cash flow.
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